Technical Support Engineer · Implementation Specialist · QA

Building Tools That Actually Help People Learn

Technical professional seeking roles in Technical Support, Implementation, QA, or Training & Development. I build production applications, troubleshoot complex systems, and ensure users can successfully adopt new tools.

10+ Shipped Apps
350+ Active Users
Empathy First Data-Driven Trauma Aware

About Me

Marlana Creed

I build products that help adults learn, and I care about making them simple and accessible.

I came to software through teaching and a desire to build things that make a difference. I earned an MS in Economics from Georgia Tech, where my thesis used panel regression on NCES data to study institutional factors linked to non-completion at for-profit colleges and tuition trends in higher education. Right after graduating, I worked as a Research Analyst at Harvard Kennedy School, supporting statistical research using R and STATA. I then completed a Python bootcamp to sharpen my technical skills and transition from analysis to building. This trained me to be precise and to ship work people can actually use.

As an Adult ESOL Teacher, I saw students struggle with tools that were not built for them. So I started building my own: 10+ web applications using Python/Flask, React, and Firebase. From a complete learning management system to advisor bulletin boards to educational games, each project solves a real problem I've witnessed firsthand. This experience taught me to troubleshoot technical issues, configure systems, write documentation, and ensure users can successfully adopt new tools.

I'm seeking entry-level technical roles in Technical Support, Implementation, QA, or Training & Development where I can combine my technical implementation experience, problem-solving skills, and teaching background. I'm looking for roles that are realistic stepping stones toward engineering while allowing me to build on my strengths in troubleshooting, system configuration, user support, and seeing projects through to completion.

Technical Implementation

Python/Flask, React, Firebase, SQL · 10+ shipped applications · 350+ users across projects

Data & Analytics

Tableau, Statistical Analysis, Regression Modeling · Data-informed product decisions

User-Centered Design

Accessibility, ADHD-friendly UX, educational tools

Want to see what I'm thinking about building next?

View My Developer Journal →

Featured Projects

Educational games, accessibility tools, and technical solutions solving real problems

School Advisor Job Board
Firebase Firestore JavaScript Full-Stack

School Advisor Job Board

Firebase-powered bulletin board serving 350+ students and 12 advisors. Features search, category filters, calendar view, and role-based posting. Replaced 5+ Google Classrooms with a single centralized hub, reducing communication overhead by 70%.

Verb Form Challenge Game
JavaScript React HTML/CSS

Verb Form Challenge Game

Interactive game teaching English verb conjugation across different tenses. Students practice present, past, and future forms with instant feedback and progress tracking.

English Numbers Game
JavaScript React HTML/CSS

English Numbers Game

Interactive number practice game helping English learners master number recognition and pronunciation. Features audio support and progressive difficulty levels.

Random Verb Conjugation Game
JavaScript React HTML/CSS

Random Verb Conjugation Game

Randomized verb conjugation practice with dice mechanics for engaging grammar learning. Covers irregular verbs and multiple tenses with immediate feedback.

Gerund or Infinitive Game
JavaScript React HTML/CSS

Gerund or Infinitive Game

Advanced grammar game teaching proper use of gerunds vs infinitives - one of the trickiest concepts for English learners. Includes examples and explanations.

ADHD Coaching Framework - Notion Dashboard
Notion Stripe Resend iCal Methodology

ADHD Coaching Framework

Evidence-based coaching methodology with 15 interconnected levels addressing executive function challenges. Integrated payment processing, email automation, calendar scheduling, and custom Notion templates for scalable coaching delivery.

ADHD First Aid Kit
React JavaScript Vercel

ADHD First Aid Kit

Comprehensive toolkit with timers, focus tools, and sensory-friendly interfaces for ADHD management. Built with React and designed by/for neurodivergent individuals.

NAV ADHD Coaching Website
HTML/CSS JavaScript Web Design

NAV ADHD Coaching Website

Full-featured ADHD coaching platform with resources, community features, and booking. Designed with neurodivergent-friendly UX principles and accessibility in mind.

ADHD Life Dashboard
JavaScript Vite Firebase

ADHD Dashboard

Neurodivergent-friendly life management tool with adaptive time-based theming, energy capacity visualizer, and frictionless brain dump. Progressive web app with offline-first architecture. Used daily by 15+ individuals for ADHD management and executive function support.

Job Application Tracker
React Firebase Full-Stack

Job Application Tracker

Full-stack React app with Firebase backend for tracking job applications. Features gamification (focus timer, rewards), CSV import/export, filtering, and visual progress tracking. Personally managed 100+ applications with improved organization.

ESOL Student Resource Hub
Canva Web Portal HTML/CSS

ESOL Student Resource Hub

Centralized portal for adult ESOL learners with curated links to learning games, practice sites, Google Classroom, syllabus, and community resources (housing help, legal aid, job search). Used weekly by 26 students as their primary resource hub, reducing support questions by 60%.

Free Resources

Worksheets, tools, and activities I've created

ADHD & Mental Health

Tools and resources for neurodivergent individuals and mental wellness

Technical Resources

Code examples, technical guides, and development resources from my projects

Why I'm a Great Fit for Technical Roles

Combining technical skills with user empathy and problem-solving

Production Experience

Built and deployed 10+ full-stack applications serving 350+ real users. Experience with modern stacks (React, Firebase, Flask, Next.js) and production deployment.

User-Centered Problem Solving

Teaching background gives me exceptional user empathy. I understand how people actually use software and can troubleshoot issues from both technical and user perspectives.

System Implementation & Support

Experience configuring authentication, databases, and user workflows. Skilled at onboarding users, writing documentation, and ensuring smooth adoption of technical systems.

Analytical & Detail-Oriented

MS Economics background provides strong analytical skills. Experience with data validation, workflow optimization, and identifying system improvements.

Ready to bring this combination of skills to your team?

Let's Connect

Skills & Technologies

Data & Analytics

Python pandas NumPy SQL PostgreSQL SQLite R STATA Tableau Statistical Analysis Regression Analysis Panel Data Analysis Data Visualization Forecasting Data Pipeline Automation

Technical & Development

React JavaScript TypeScript Flask Firebase Supabase HTML/CSS Database Design API Integration Stripe Resend Full-Stack Development Git/GitHub Vercel/Deployment PythonAnywhere Accessibility (WCAG 2.1)

Business & Domain Expertise

Marketing Analytics Data Quality Assurance Economics Education & Training

Let's Connect

Actively seeking Boston-area opportunities in Technical Support, Implementation, QA, or Training & Development. Available immediately and ready to contribute to your team.

Email

Phone

770-378-9207

Hiring now? I bring analytical rigor (MS Economics), technical implementation experience with 10+ shipped apps serving 350+ users, problem-solving skills, and real teacher empathy. Ready to contribute to technical support, implementation, QA, or training & development teams in Boston/Cambridge.

Send Me an Email